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Covid-19 Support

Following the Prime Minister’s announcement, social restrictions have now been lifted in the England, which means more businesses are re-opening their doors. The government has published guidance outlining how to work safely during coronavirus, for more information and the latest coronavirus guidance, visit the Government website.

It's very important that we carry on taking extra steps to keep ourselves and others safe. Some businesses may still ask you to keep a safe distance and wear a mask, please be thoughtful and follow the safety guidelines outlined by each business. 

From Monday 16 August, self-isolation will no longer be legally required for those who are double jabbed or aged under 18 if they are identified as a close contact of a positive COVID-19 case. To read more about the new self-isolation rules, click here.

We have collected resources, safe workplace guidance and information on the latest support opportunities below. Scroll down, or click the links below to view the relevant information. You may also want to visit our latest news page.


The Coronavirus Job Retention Scheme has been extended until 30 September 2021.  Claims for September 2021 must be submitted by 14 October 2021 and any amendments must be made by 28 October 2021.

Safe Workplace & Staying Covid-Secure

Some businesses will still have safety procedures in place to make their business Covid-secure.

Risk Assessments

Guidance from the Health and Safety Executive on how to undertake a Risk Assessment for your businesses, Health and Safety law, and practical tips for managing risk in your business. 

Workplace Surveillance Testing

You may be able to request Lateral Flow Tests for your staff. This helps to identify people who are not showing symptoms for coronavirus but are infectious. You can register for Workplace Surveillance Testing, which helps businesses provide symptom-free testing in the workplace, and keep your staff safe and well.

NHS Test & Trace

The rules on what you need to do when a group enters your venue have changed. You must ask every customer or visitor to scan the NHS QR code using their NHS COVID-19 app, or provide their name and contact details, not just a lead member of the group. 

If you are told to self-isolate by NHS Test and Trace or the NHS Covid-19 app, you may be eligible for a payment up to £500 from your local authority through the Test and Trace Support Payment Scheme. More information on the scheme here. 

On 19 July 2021, England moved to Step 4 of the Government’s roadmap, this means changes in regulations and rules. Click here for the latest coronavirus updates. 

Business Toolkits, including posters, tips for dealing with media enquiries, and more.

Norfolk County Council Business Toolkit

Your safety is our priority and we want to keep our city as safe as possible. The Norfolk County Council has released two business toolkits to help you reopen your business safely this summer. Translated materials for staff or customers who do not speak English as their first language are also included. 


The pandemic and subsequent lockdowns have put pressure on everybody. It is important to take care of your mental health. Here are some resources which might help.

Government guidance for public mental health and wellbeing
Advice and information on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Government guidance on supporting children and young people
Advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak.

The PrOPEL Hub is a major new initiative designed to help boost productivity – and wellbeing – through supporting the growth of better workplaces in the UK. It involves partners from universities across the UK and the CIPD. It aims to provide practical lessons, ideas and tool-kits for businesses to draw upon, all informed by the very latest research and evidence.

What Works Centre for Wellbeing 
An independent collaborating centre with a mission to develop and share robust, accessible and useful evidence that governments, businesses, communities and people use to improve wellbeing across the UK.


Mental Health in the workplace  

Norfolk Wellbeing Service

Keep in touch 

How you can keep updated:

  1. Keep in touch on social media. Follow Norwich BID on Twitter and Instagram
  2. Stay up to date with our news page where we'll be publishing latest information and guidance for the business community
  3. Sign up for the Norwich BID ebulletin which summarises important information for Norwich businesses.
  4. Contact the Norwich BID team for further information and support – see contact details below.

 Key Norwich BID Contacts:

Please contact us via the emails below and a member of staff will be happy to call you back directly. 

Promoting Norwich – for general marketing, social media and VisitNorwich queries and updates: Isabel Johnson, Head of Marketing, 

Norwich Experience – for Norwich BID supported events and City Hosts: Martin Blackwell, Head of Operations,

Voice of Business - for ALERT, 2 Seas project, city centre WiFi and operations: Martin Blackwell, Head of Operations,

For any other enquiry, please contact