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City Hosts

Norwich BID City Hosts welcome, guide and assist visitors in the BID area providing help and advice to enable them to gain the maximum benefit and enjoyment from their visits.

Similar to the roles of the London 2012 games makers, Norwich BID City Hosts are ambassadors and champions for the BID area.

City Hosts have a really positive impact on people's experience of the city, helping people find interesting and different places to visit, and promoting the city as a friendly place to be. City Hosts are a helping hand, adding value to the city centre whilst showing people how friendly and vibrant the city is.

To date they have spoken to and assisted over 350,000 people!

The Norwich City Hosts are hard to miss, wearing highly visible BID-branded "Here to Help" blue tabards, they are out on the streets of Norwich every day of the week. Speaking to an average of 75 people per day, the City Hosts are mainly asked for directions to shops and attractions.  A day in the life of a City Host is an interesting one, meeting new people, answering questions and exploring the city, but what is the experience like through the eyes of a volunteer … read this insight

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Jessica Bricknell, 3rd Year UEA International Development student and City Host Volunteer says, "I have been volunteering as a city host with Norwich BID for about three months, it's really rewarding to be able to help locals and visitors alike as
they make their way around the city - and very satisfying to know that I'm helping to guide people towards the city's attractions and businesses. Beyond the sense of achievement it has given me, I have also met some really lovely
co-volunteers who have taught me so many things about Norwich! Volunteering has introduced me to some hidden treasures of the city - why not sign up and see what you discover?!"



Inspired by 2012We are proud to be associated with Inspired by 2012 where we have taking inspiration for our City Hosts Scheme.  Lord Coe says, “It’s great news that, Inspired by 2012 and the Games Makers, Norwich have launched the City Host scheme. I wish the team luck and look forward to hearing how the scheme develops.”


Minister for Civil Society Nick Hurd said, “Having just celebrated Volunteer week and all the merits that volunteers bring to organisations it is great to hear of new initiatives and schemes that embrace volunteers. The City Host scheme by Norwich Business Improvement District will mean that volunteers can make a real difference to the city centre, acting as a friendly face to meet and greet visitors whilst imparting their valuable knowledge of what the city has to offer. I wish Norwich BID luck and all the best with their new scheme”.

Know Norwich
The City Hosts are giving Norwich businesses and their staff the opportunity to learn more about our wonderful and intriguing City of Stories. The Know Norwich scheme is designed to give participants a one hour whistle stop walking tour highlighting some of the quirky, unusual and interesting facts about the city as well as touching on some important facts from history. The City Hosts who are usually armed with Norwich maps and information about upcoming events will instead be armed with a wealth of information, their best kept secrets, unmatched knowledge and insights of the city that many not might be aware of. The scheme aims to inspire those who experience the Know Norwich walk to share their new-found knowledge and information with visitors and locals or be encouraged to seek out more information themselves. Businesses interested in taking part in Know Norwich should contact Norwich BID, or 01603 559570. 

Have you got what it takes to be a City Host?  We are currently recruiting for volunteers!

ColinAssistingVisitorCoupleDo you have spare time on your hands and are looking for an interesting and exciting way to fill it?  Do you enjoy walking, the outdoors, meeting new people and are passionate about Norwich's rich history, culture, heritage and diversity? 

Then why not sign up become a Norwich BID City Host Volunteer and make a difference to the vitality and vibrancy of the city?  Share your knowledge and city centre insights with visitors to the city, leaving them with a positive impression so they want to return time and time again.  For more information about the volunteer role please refer to our information sheet.  Alternatively please contact our City Hosts Supervisors, Mike, Louise, Richard or Tracey on 01603 599570 or email for further information. 

"This has given me the opportunity to understand the function and necessity of how volunteering supports our community". Brooke Clarke. 1st Year UEA Business Management student and City Host Volunteer.

If you wish to apply please complete the following application form and return via email or send to Norwich BID, Unit 4.3 Floor 4, Kiln House, Pottergate. NR2 1DX.



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