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COVID-19 Business update

We understand and appreciate that these are very uncertain times for you, our business community, and that you will be under unprecedented pressure to do the best for your organisation, team and loved ones. We’re here to support you.

We want to reiterate that Norwich BID exists to help Norwich thrive, so the team will do whatever we can to support you and your businesses through this period of uncertainty and beyond. We’re keeping a close eye on Government support available for businesses and have introduced weekly digital communications to our BID levy paying businesses. We will also be sharing these initiatives and other useful resources as they become available on this page.

Please do get in touch with the team (details below) if you have any further queries or need specific support.

Online Business Support and Guidance


Help for Businesses and Employees


Information on how to access the support that has been made available, who is eligible, when the schemes open and how to apply.

Information on going to work (employees should work from home unless impossible to do so), staying at home, sick pay, furloughed workers and claiming benefits.

Business advice collated by Norfolk County Council.

Free business support, online Covid-19 business toolkit and Government advice shared on this hub.

More convenience retailers are looking at home delivery as an option to reach local customers who are self-isolating or otherwise unable to travel to their local shop. This new guidance details what retailers should consider when starting a home delivery service. Brought to you by ACS, the voice of shops.

Helping your tech business stay informed during the Coronavirus pandemic. From Tech East.

No matter how big, small, local or global your business is, whether you work from home or an office, the IoD is here to support you through the months ahead and beyond. The IoD Coronavirus Hub is designed to provide you with access to the latest Covid 19 business advice, information and resources you need.

In response to Covid-19, Marketing MeetUp has launched new online formats to enable the marketing community to keep learning and growing, even if this is not possible in person.


Grant Schemes and Financial Support 


Summary of the package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19

The Coronavirus Business Interruption Loan Scheme (CBILS) provides financial support to smaller businesses (SMEs) across the UK that are losing revenue, and seeing their cashflow disrupted, as a result of the COVID-19 outbreak.

Use this scheme if you're self-employed or a member of a partnership and have lost income due to coronavirus.

Summary of funding streams available to businesses including arts and culture.


Leisure and Tourism Advice 


Up-to-date advice on the tourism and leisure sector.

Advice for tourism and event businesses affected by COVID-19.

VisitNorwich has created a Community Hub to support our local community, whilst celebrating Norwich and Norfolk businesses who are stepping up to help. Be that food, essentials and drinks producers. Or museums and arts venues with collections and things for us all to enjoy and learn whilst we remain safe at home.


Public Health Advice



Mental Health & Wellbeing 


Advice and information on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak.


How you can keep updated:

  1. Keep in touch on social media. Daily business community news shared on Norwich BID Twitter feed here
  2. Sign up for the weekly Norwich BID ebulletin which summarises important information for Norwich businesses.
  3. Contact the Norwich BID team for further information and support – see contact details below.


Letter from Stefan Gurney, Executive Director of Norwich BID. Friday, 20 March 2020 


Key Norwich BID Contacts:

Please contact us via the emails below and a member of staff will be happy to call you back directly. 

Promoting Norwich – for general marketing, social media and VisitNorwich queries and upates: Caroline Mayers, Head of Marketing,

Norwich Experience – for Norwich BID supported events and City Hosts: Martin Blackwell, Head of Operations,

Voice of Business - for ALERT, 2 Seas project, city centre WiFi and operations: Martin Blackwell, Head of Operations,

For any other enquiry, please contact



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